Frequently Asked Questions

1. What is FriendlyFurr?

FriendlyFurr is an online pet-focused store offering a curated selection of comfort-centered products for dogs, cats, and pet-loving homes. We focus on useful, cozy, and everyday-friendly items designed to support the comfort and well-being of pets and their owners.

2. Where do you ship?

We currently ship to many countries worldwide.
Shipping availability and rates are shown at checkout based on your location.
Availability may vary depending on the product and destination.

3. How long does shipping take?

Shipping times vary by destination.

Processing Time: 1–3 business days

United States Delivery: 7–15 business days

International Delivery: 7–21 business days, depending on destination and customs

Once your order ships, you will receive a tracking number via email.

Delivery estimates refer to business days and exclude weekends and holidays.

4. Do you offer returns or exchanges?

Yes. We accept returns within 30 days of delivery for items that are unused, unworn, unwashed, and in original condition.
For full requirements and instructions, please see our Return Policy page.

5. What if I receive a damaged or incorrect item?

If your item arrives damaged, defective, or incorrect, contact us immediately with:

• Your order number

• A brief description of the issue

• A photo of the item

Our team will review the information and help resolve the issue as quickly as possible.

6. How do I contact customer support?

You can reach us anytime at:
chandlermw1@gmail.com

We aim to respond within 12–24 hours during our business hours (Mon–Fri, 9:00 a.m.–5:00 p.m. EST).

7. Can I modify or cancel my order?

Orders can be modified or cancelled only if they have not yet begun processing.
If you need to update your address or make a change, contact us immediately after placing your order.

8. What payment methods do you accept?

We accept a variety of secure payment methods, including credit/debit cards and other region-supported options displayed at checkout.

Payment availability may vary depending on your location.

9. Are your products pet-friendly?

Most items in our store are selected with pet comfort, softness, and durability in mind.
Because materials vary by product, please review each product description for specific details.

10. Do you offer discounts or promotions?

Yes.
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