Returns Policy
At FriendlyFurr, we want you to feel confident and comfortable with every purchase. If something doesn’t arrive as expected or isn’t the right fit, we’re here to help.
Return Eligibility
To qualify for a return, items must be:
• Unused, unworn, and unwashed
• Free of odors, stains, pet hair, or damage
• In original condition and original packaging
For hygiene and safety reasons, used pet products cannot be accepted.
Items returned in used or damaged condition, or without original packaging, will be declined and returned at your expense.
Return Timeframe
Returns are accepted within 30 days of delivery.
After 30 days, we are unable to accept returns.
Ineligible Items
We cannot accept returns for:
• Used or worn items
• Washed or altered items
• Items showing signs of pet use
• Items returned without original packaging
• Clearance or final-sale items (if applicable)
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us immediately after delivery with:
• Your order number
• A photo or video showing the issue
We will review the situation and resolve it as quickly as possible.
How to Start a Return
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Contact us at chandlermw1@gmail.com with your order details.
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Wait for approval and return instructions.
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Ship the item back using the instructions provided.
Items sent back without approval may be refused.
Packaging Instructions
To ensure your return is accepted:
• Do not place shipping labels directly on the product’s branded packaging.
• Place the item inside a poly mailer, padded envelope, or box.
• Ensure all included accessories or parts are returned.
If you’re unsure how to package an item, please contact us before shipping it.
Refunds
Once your return is received and inspected, we will notify you of approval or denial.
If approved, your refund will be issued to the original payment method.
Please allow time for your bank or card issuer to complete processing.
If you haven’t received your refund after 30 days, please email us at chandlermw1@gmail.com.
Manually Processed Returns
If our support team must manually process a return request, a 10% processing fee may apply.
Order Cancellation & Modifications
We can only modify or cancel an order before it enters processing.
If you need to update your shipping address or make changes, contact us immediately after placing your order.
Once an order has been processed or shipped, we cannot make modifications.
Need Help?
Our team is here to support you throughout the process.
Reach out anytime at chandlermw1@gmail.com.
