Privacy Policy

1. Information We Collect

When you purchase from our store, we collect personal information you provide, including:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely)

  • Order details

When you browse our store, we automatically receive your computer’s IP address, which helps us learn about your browser, device, and operating system.

Email Marketing (if applicable):
With your permission, we may send you emails about FriendlyFurr, new products, updates, and promotions.

2. Consent

How do you get my consent?

When you provide personal information to complete a purchase, verify a payment method, place an order, arrange delivery, or request a return, we imply your consent to collect and use that information for that specific purpose.

If we request your information for a secondary purpose (such as marketing), we will either:

  • Ask you directly for explicit consent, or

  • Provide an option to decline.

How do I withdraw my consent?

You may withdraw your consent at any time by contacting us at:

Email: chandlermw1@gmail.com

3. Disclosure

We may disclose your personal information:

  • If required by law

  • If you violate our Terms of Service

  • To protect the rights, property, or safety of FriendlyFurr

4. Shopify (Our E-Commerce Platform)

FriendlyFurr is hosted on Shopify Inc., which provides our online selling platform.

Your data is stored through:

  • Shopify's secure databases

  • Shopify’s data storage

  • The Shopify application

All data is stored on secure servers protected by firewalls.

Payment Processing

If you select a direct payment method:

  • Shopify stores your payment data

  • Data is encrypted under PCI-DSS (Payment Card Industry Data Security Standard)

  • Information is retained only as long as necessary to complete the transaction

All payment gateways follow PCI-DSS standards.

You can learn more here:
Shopify Terms of Service: https://www.shopify.com/legal/terms
Shopify Privacy Policy: https://www.shopify.com/legal/privacy

5. Third-Party Services

Third-party service providers used by FriendlyFurr may collect, use, or disclose your information only as needed to perform services (e.g., payment gateways, shipping partners, analytics tools).

Some providers may operate in jurisdictions different from yours, which may subject your data to local laws of that region.

Once you leave our site or are redirected to an external website or app, our Privacy Policy no longer applies.

Links

Links on our site may direct you to external websites. We are not responsible for their privacy practices.

Google Analytics

We use Google Analytics to understand:

  • How visitors use our site

  • Traffic patterns

  • Browsing behavior

This helps improve our website and user experience.

6. Security

We follow industry best practices to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

If you enter credit card information, it is:

  • Encrypted with SSL technology (Secure Socket Layer)

  • Stored with AES-256 encryption

Although no method of transmission over the internet is 100% secure, we comply with all PCI-DSS requirements and widely accepted industry standards.

7. Cookies

We use cookies to improve your shopping experience. Cookies help us:

  • Maintain your session

  • Understand site traffic

  • Save items in your cart

  • Provide personalized experiences

Common cookies include:

  • _session_id — tracks your session

  • _shopify_visit — analytics tracking

  • _shopify_uniq — counts customer visits

  • cart — stores cart contents

  • _secure_session_id — session token

  • storefront_digest — used for password access

  • PREF — Google cookie that tracks visitor activity

You may disable cookies via your browser settings.

8. Age of Consent

By using our site, you represent that:

  • You are at least the age of majority in your state or province
    OR

  • You are the age of majority and have given consent for any minor dependents to use this site

9. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Changes take effect immediately once posted on this page.

If a material change occurs, we will update the “Last Updated” date and notify users when necessary.

If FriendlyFurr is acquired or merged with another company, your information may be transferred to the new owners so you can continue receiving service.

10. Contact Us (Privacy Officer)

For access, correction, amendment, deletion, or more information about your personal data, please contact:

Email: chandlermw1@gmail.com
Subject: Re: Privacy Compliance Officer — FriendlyFurr