Shipping Policy

At FriendlyFurr, our goal is to make your shipping experience clear, reliable, and easy to understand. The details below outline our processing times, delivery estimates, and tracking information.

Order Processing

• All orders are processed within 1–3 business days before shipment.
• Orders placed on weekends or holidays begin processing on the next business day.

Where Items Ship From

We partner with trusted international fulfillment providers to offer a wide range of pet products.
Depending on product availability, your order may ship from one of our international logistics partners.
Some orders with multiple items may arrive in separate packages.

Shipping Rates

Shipping rates are calculated at checkout based on:
• Your shipping destination
• Order weight
• Selected shipping method

Any free-shipping thresholds or promotional rates will be shown automatically at checkout.

United States Delivery Estimates

Once your order has been processed:

Estimated Delivery: 7–15 business days
Delivery timeframes may vary depending on product type, carrier delays, customs clearance, or seasonal demand.
Delivery estimates refer to business days and exclude weekends and holidays.

International Delivery Estimates

For customers outside the U.S.:

Estimated Delivery: 7–21 business days, depending on destination and customs processing.
Some regions may experience additional delays due to local postal systems or import inspections.

Tracking Information

You will receive two emails:
• Order Confirmation — sent immediately after checkout
• Shipping Confirmation — sent once your order ships, including your tracking number

Please allow 24–48 hours for tracking updates to appear in the carrier’s system.

Delivery Information

Packages may be delivered to your:
• Mailbox
• Doorstep
• Parcel locker
• Local post office (depending on the carrier)

If your package is marked “delivered” but has not been received, please check with your local carrier for details.

Packages Returned to Sender

A package may be returned due to:
• Incorrect or incomplete address
• Repeated failed delivery attempts
• Delivery refusal

If this happens, please contact us so we can assist with reshipment. Standard reshipping fees may apply.

Possible Delays

Delivery may take longer during:
• Holiday periods
• High-volume seasons
• Weather disruptions
• Customs inspections
• Carrier-related delays

We appreciate your patience and are here to help with tracking updates whenever needed.

Need Help?

If you have any questions about shipping or tracking, please contact our support team:
chandlermw1@gmail.com
(Mon–Fri, 9:00 a.m.–5:00 p.m. EST)